Tenant FAQs

• Can you hold a place before I apply?

  At Ocean’s Avenue Property Management, we do not hold properties without an approved application and security deposit, as all rentals are offered on a first-come, first-qualified basis. To secure a property, we recommend completing the application process promptly, which includes background and credit screening. Once your application is approved, we will require a security deposit to hold the property and remove it from the market. If you are interested in a specific listing, we encourage you to apply as soon as possible to avoid missing out. If you have any questions about the process, our team is happy to assist you.

• Do I pay the first month’s rent and last month’s rent with my security deposit?

  At Ocean’s Avenue Property Management, we typically require the first month’s rent and a security deposit to secure a property. We do not routinely require last month’s rent, unless specified in your lease agreement or based on application screening results. The security deposit, which is held in a separate escrow account in compliance with Connecticut state law, is used to cover damages beyond normal wear and tear and is refunded after the lease ends, minus any applicable deductions. Our team will clearly outline all move-in costs and payment requirements before you sign your lease, ensuring full transparency and understanding.

• How old do you have to be to apply?

  At Ocean’s Avenue Property Management, applicants must be at least 18 years old to apply for a rental property. All occupants aged 18 and over are required to submit a separate rental application and undergo our screening process, which includes a credit check, background check, and rental history review. This policy ensures that all tenants are legally bound by the lease agreement, promoting accountability and compliance with Connecticut state rental laws. If you have any questions about the application process, our team is happy to assist you.

• Is the deposit refundable?

  The security deposit is fully refundable provided you fulfill the lease terms, return the property in its original condition (excluding normal wear and tear), and have no unpaid rent or fees. In compliance with Connecticut state law, we will return your deposit within 30 days of lease termination, along with an itemized statement if deductions are made. To ensure a fair and transparent move-out process, we encourage tenants to schedule a pre-move-out walkthrough to review expectations.

• Who needs a cosigner?

  A cosigner may be required if an applicant does not meet our screening criteria, such as having insufficient income, limited or no credit history, minimal rental history, or being a first-time renter or student. The cosigner must meet our credit and income qualifications and sign the lease, accepting responsibility for rent and damages if the tenant fails to meet their obligations. This policy provides financial security for the property while offering tenants an opportunity to qualify with additional support.

• You have a property I want to rent. How do I apply?

  First, start by scheduling a property tour or attending an open house to ensure it meets your needs. Next, complete the online application through our secure portal—each occupant 18 years or older must submit a separate application. Upload supporting documents, including photo ID, proof of income, and rental history, then pay the non-refundable application fee for background and credit checks. We will review your credit, criminal, and rental history, verify income, and notify you promptly of our decision. If approved, you’ll receive the lease agreement for your review and signature. Finally, secure the property by paying the security deposit and first month’s rent. Our team is available to assist you throughout the process.

• How do I pay rent?

  We offer multiple convenient ways to pay rent. Our online resident portal is the preferred method, allowing tenants to pay 24/7 via ACH, debit, or credit card, with options for automatic payments to prevent late fees. Tenants may also use their bank’s online bill pay service for direct transfers or submit paper checks or money orders by mail or in person. We encourage online payments for their security, speed, and convenience, which also ensures faster payouts for property owners. Our team is available to assist with portal access and payment setup if needed.

• I want to get a pet. What should I do?

  We welcome pets in many of our properties, but you must complete the following steps before bringing a pet home. First, review your lease agreement for pet policies, including any restrictions, deposits, or pet rent fees. Next, submit a pet application with details such as breed, weight, vaccination records, and spay/neuter certificates. If approved, you’ll need to pay any required pet fees, such as a pet deposit or monthly pet rent, as outlined in your lease. We will then provide a Pet Addendum, detailing your responsibilities as a pet owner, including property care and behavior standards. Once everything is finalized, we will issue written authorization for you to bring your pet home. If you have any questions, our team is happy to assist you.

• I want to move out, but my roommate wants to stay. What should I do?

  If you plan to move out while your roommate stays, follow these steps: First, both tenants must notify us in writing of your intent to move out and your roommate’s desire to remain. Next, submit a Lease Modification Request, which we will review to ensure the remaining tenant qualifies under our leasing criteria. If needed, we may conduct a credit and financial screening for your roommate. If approved, we will prepare a Lease Amendment, transferring full responsibility to the remaining tenant. You and your roommate must sign this document. If you share a security deposit, settle your portion directly with your roommate, as the deposit remains with the property until the lease ends. Finally, return your keys and complete any move-out procedures to release your responsibilities. If you have questions, our team is ready to assist you.

• My lease expiration is coming and I want to move out. What should I do?

  If your lease is expiring and you plan to move out, follow these steps for a smooth transition: First, submit a written notice of your intent to vacate through the resident portal or via email, ensuring it meets your lease’s 30 to 60-day notice period. We recommend a pre-move-out walkthrough to address any issues that could affect your security deposit refund. Before moving out, thoroughly clean the property, repair damages beyond normal wear and tear, and return all keys, fobs, and remotes. After you vacate, we will conduct a final inspection and return your security deposit minus any deductions within 30 days with an itemized statement, per Connecticut state law. Lastly, provide your forwarding address for deposit returns. If you need assistance, our team is here to help.

• Who is responsible for paying for repairs & maintenance requests?

  The responsibility for repairs and maintenance is determined by the type of issue and your lease agreement. Owners are responsible for repairs related to normal wear and tear and ensuring a safe, habitable environment, including issues with plumbing, electrical, HVAC systems, appliances (if included), roof leaks, and pest control (if not tenant-caused). Tenants are responsible for minor maintenance, such as changing light bulbs, air filters, and batteries, as well as damages caused by misuse, pest issues from uncleanliness, and lost key replacements.
  
  All repair requests should be submitted through the Resident Portal, where you can track updates, and emergency repairs should be reported immediately via our 24/7 maintenance hotline. If a repair results from tenant negligence, the cost will be charged to the tenant, with an itemized invoice provided. If it is a property-related issue, the owner covers the expense. Our goal is to handle repairs promptly and fairly, ensuring a safe and well-maintained property for everyone.

At Ocean’s Avenue Property Management, we believe in having a vested interest in our properties. In order to promote this value across our business, we offer a Residential Benefits Package on our leases.

📞 Call us today at 860.501.8765 to discover how we can help you scale, optimize, and profit from your real estate investments.